Shipping Policy
Table of Contents
Overview
At Gadget Eleven, we strive to deliver your products safely, quickly, and reliably. This Shipping Policy outlines the terms and conditions relating to the delivery of items purchased from our store, both online and offline.
Shipping Coverage
We currently ship to all 36 states and the FCT in Nigeria.
International delivery is available to selected countries — contact us for eligibility before placing an international order.
Order Processing Time
All orders are processed within 1–2 business days (excluding weekends and public holidays).
Orders placed after 4 PM or on weekends will be processed the next business day.
During high-volume periods (e.g., Black Friday, sales promos), order processing may take longer.
Shipping Methods & Delivery Time
| Shipping Method | Estimated Delivery Time |
|---|---|
| Standard Delivery | 2–5 business days |
| Express Delivery (Lagos only) | Same-day or next-day |
| Pickup Station | 1–3 business days (ready for collection) |
| International Shipping | 7–14 business days (varies by country) |
Note: Delivery timelines may vary based on location and courier service availability.
Shipping Costs
Shipping fees are calculated at checkout based on weight, location, and delivery option selected.
Free shipping is available for select items or promotions as advertised.
International orders may attract customs duties or taxes not included at checkout.
Order Tracking
Once your order is shipped:
A tracking number will be sent to your email or phone.
You can track your order via our logistics partner’s tracking page or through your Gadget Eleven account.
Delivery Issues
If your package is:
Delayed: Please allow an extra 1–2 business days. Contact us if the delay exceeds that.
Lost in transit: Notify us within 72 hours after the expected delivery date.
Damaged: Inspect your order upon delivery. If the item is damaged or wrong, contact us immediately at support@gadgeteleven.com with proof (photos and order ID).
We are not responsible for failed deliveries due to incorrect shipping information provided by the customer.
International Shipping
International delivery is currently limited to select countries.
Customs, duties, or taxes applicable upon arrival are the sole responsibility of the customer.
Gadget Eleven is not responsible for any customs-related delays.
Contact Us
For questions about shipping, please contact:
Email: returns@gadgeteleven.com
Phone: +234 803 732 1552
Address: 7, Ola-Ayeni Street Computer Village Ikeja Lagos Nigeria.